Returns

Last Updated: October 1, 2025

Our unwavering commitment to customer satisfaction is paramount, and we fully recognize that a product may occasionally fail to align with your specific expectations or prove incompatible with your existing system configuration. To address such scenarios effectively, we have established a transparent return and refund policy that meticulously clarifies all eligibility conditions, explains the steps to initiate a return, and outlines how refunds are processed.

Eligibility Criteria for Returns and Refunds for 2-year Warranty

You may be eligible for a return and refund in the following circumstances:

• Product Performance: If the product fails to function as intended, or does not fully meet your operational needs, you are entitled to request a refund by contacting our support team through tickets or email.
• Overall Compatibility Issues: If the product proves unusable or fails to integrate smoothly with your unique hardware or software environment—leading to significant operational disruptions or functionality limitations—you are eligible for a comprehensive refund to ensure minimal inconvenience.
• Functionality Discrepancy: If the features of the product do not behave according to your reasonable expectations, or deviate substantially from advertised specifications, you may request a refund.
• Overall License Key Usage: Once the product and license key have been successfully activated and utilized, the 2-year warranty is considered void for refund purposes. However, if extenuating circumstances arise, our support team may discuss alternative compensation or remediation options on a case-by-case basis, depending on the reason provided.

Refund Process

• Card Refunds: Refunds for purchases made using credit or debit cards are processed through our secure payment gateway, typically appearing in your account within three business days, subject to banking timelines or potential payment network delays.
• Bank Transfer Payments: Refunds for transactions completed via the Bank transfer payment method are also routed through our secure processor, generally arriving in your designated account within three business days. Although uncommon, occasional hold-ups may occur depending on individual bank policies and processing times.

Initiating a Return or Refund

• Contact Forms: You may submit a return request by using the dedicated contact forms on our website. Once we receive your request, we aim to respond as promptly as possible, typically within 24-48 hours via the contact details provided, and will initiate the refund process promptly if your claim is deemed eligible.
• Return Documentation: To expedite your 2-year warranty return request and promote swift resolution, please supply detailed information regarding the product issue, include your order number for reference, and share any other relevant data that can help us evaluate and process the refund seamlessly.

Dispute Resolution and Chargeback Policy

We are committed to resolving any concerns you may have regarding your purchase fairly and efficiently. To ensure we can assist you effectively, we request that you provide us with a reasonable opportunity to address and resolve any issues before initiating a chargeback or payment dispute with your financial institution.

• Resolution Timeframe: Upon receiving a complaint or refund request, we commit to investigating and responding to your concern within five business days. We ask that you allow us this timeframe to work toward a satisfactory resolution before escalating the matter to your bank or card issuer.
• Direct Communication First: We strongly encourage customers to contact our support team directly through our official channels before initiating any payment dispute. In most cases, we can resolve issues quickly and amicably without the need for formal chargeback proceedings.
• Unjustified Chargebacks: While we fully respect your statutory consumer rights, including your legal right to initiate a chargeback when appropriate, we reserve the right to take action in cases of unjustified or fraudulent chargebacks. If a dispute/chargeback is initiated without first allowing us the opportunity to resolve your concern, or if we can demonstrate that the transaction was legitimate and services were provided as agreed, we may suspend or terminate your access to our products and services. This policy applies only to demonstrably unjustified disputes and does not affect your statutory rights under applicable consumer protection laws.
• Your Consumer Rights: Nothing in this policy limits or waives your statutory rights under EU consumer protection legislation, including your rights under the Payment Services Directive (PSD2) or other applicable national laws. You fully retain the legal right to dispute transactions and seek chargebacks through your financial institution (bank/card issuer) when circumstances warrant such action.

Money Back Guarantee

Verse provides a legal warranty of two years for its products and services, in tandem with a 14-day money-back guarantee. If you are dissatisfied with your purchase for any reason, you may request a no-questions-asked refund within 14 days from the initial purchase date. After this period concludes, your 2-year warranty officially begins. Should a refund request arise after the 14-day window, additional documentation and proof of eligibility may be required for proper evaluation.

Final Notes

We strive to maintain a streamlined, equitable return and refund policy. Our overarching goal is to address all relevant requests with efficiency and attentiveness, ensuring your overall satisfaction. Should you have any additional inquiries or need assistance, please reach out to our dedicated customer service team. By adhering to this policy, you can make confident purchasing decisions, secure in the knowledge that we stand ready to support you throughout every step of the process.